Privacy Policy

1. Introduction

Hansen Flooring Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

We comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business address (for trade accounts)
• Project Information: Details about your flooring project, room dimensions, preferences
• Communication Records: Correspondence via email, phone, or contact forms
• Sample Requests: Shipping address and product preferences for sample deliveries
• Quote Requests: Project specifications and requirements

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie section below

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Process sample requests, quotes, and orders
• Communication: Respond to enquiries, provide customer support, send order updates
• Marketing: Send newsletters, promotions, and product updates (with your consent)
• Improvement: Analyse website usage to improve our services and user experience
• Legal Compliance: Meet legal obligations and protect our rights
• Business Operations: Manage trade accounts and customer relationships

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Delivery companies, payment processors, IT service providers who assist our operations
• Authorised Retailers: When you request to be connected with a local stockist or installer
• Professional Advisers: Lawyers, accountants, and auditors as necessary
• Legal Requirements: When required by law, court order, or government request

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and usage patterns
• Deliver relevant content and advertisements
• Enable social media features

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: 7 years after last transaction
• Marketing preferences: Until you unsubscribe or request deletion
• Website analytics: 26 months
• Warranty claims: Duration of warranty period plus 2 years

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new “Last updated” date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

You may also contact the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909